Privacy Policy
Last updated: July 20, 2026
Complete Design & Packaging North (“CDP North,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit cdpnorth.com, submit a contact or Ask an Expert form, or otherwise communicate with us.
1Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- Submit a contact form
- Use the Ask an Expert form
- Request information about packaging, displays, design, manufacturing, fulfillment, or warehousing
- Ask for a quote, proposal, consultation, sample, or project evaluation
- Communicate with us by telephone, email, social media, or another method
- Participate in a promotion, survey, event, or other business interaction
Depending on your request, this information may include:
- Your first and last name
- Company or organization name
- Job title or business role
- Email address
- Telephone number
- The contents of your comments or message
- Product, packaging, display, printing, or fulfillment interests
- Project objectives, specifications, dimensions, quantities, timelines, and budgets
- Brand, artwork, structural-design, shipping, storage, or distribution requirements
- Information contained in files, artwork, specifications, or other materials you provide
- Other information you choose to provide
Do not submit Social Security numbers, passwords, financial account credentials, health information, or other sensitive personal information through a general website form.
Information Collected Automatically
When you visit the website, we and our service providers may automatically collect:
- Internet Protocol address
- Approximate geographic location
- Browser type and version
- Device type and operating system
- Referring website, campaign, or traffic source
- Pages viewed and links selected
- Date, time, and duration of visits
- Website navigation and interaction information
- Cookie and similar technology identifiers
- Error, diagnostic, security, and performance information
We use this information to operate and secure the website, understand how visitors use it, improve website performance, and evaluate communications and marketing activities.
2How We Use Information
We may use the information we collect to:
- Respond to questions, inquiries, and requests
- Connect you with an appropriate sales, design, engineering, manufacturing, or fulfillment representative
- Evaluate packaging, display, printing, warehousing, or fulfillment needs
- Prepare estimates, proposals, concepts, samples, prototypes, or project communications
- Provide customer service, technical assistance, and project support
- Communicate about products, services, capabilities, events, and business opportunities
- Maintain records of customer and prospective-customer communications
- Improve our products, services, processes, website, and user experience
- Measure website traffic, engagement, and campaign performance
- Prevent fraud, spam, misuse, security incidents, and technical problems
- Comply with legal, regulatory, contractual, accounting, and recordkeeping obligations
- Protect the rights, safety, security, and property of CDP North, its affiliates, customers, and others
- Carry out another purpose disclosed when information is collected
Where required by law, we rely on one or more legal bases for processing, including your consent, steps taken at your request, performance of a contract, compliance with legal obligations, and our legitimate business interests.
4How We Disclose Information
Affiliates and Related Companies
CDP North is the sales, marketing, and design arm of Complete Design & Packaging. We may share relevant inquiry and project information with Complete Design & Packaging and affiliated manufacturing, fulfillment, warehousing, distribution, or service operations when necessary to respond to your request or deliver services.
Service Providers
We may provide information to companies that perform services on our behalf, including:
- Website hosting and maintenance providers
- Form-processing and email-delivery providers
- Analytics, advertising, and marketing providers
- Information technology and security providers
- Customer relationship management providers
- Data storage and backup providers
- Printing, manufacturing, design, logistics, shipping, fulfillment, and warehousing providers
- Accounting, legal, insurance, and other professional advisers
These providers may use information only as necessary to provide services to us or as otherwise permitted by their agreements and applicable law.
Legal and Safety Requirements
We may disclose information when reasonably necessary to:
- Comply with a law, regulation, court order, subpoena, or governmental request
- Enforce agreements or protect legal rights
- Investigate fraud, misuse, security threats, or illegal activity
- Protect the rights, safety, or property of CDP North, its affiliates, customers, or others
Business Transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
With Your Direction or Consent
We may disclose information for another purpose when you direct us to do so or provide consent.
5Project and Creative Information
Information submitted to CDP North may contain business or technical details relating to products, brands, artwork, structural designs, packaging concepts, production quantities, budgets, timelines, logistics, or proposed projects.
We handle this information in accordance with applicable agreements, confidentiality obligations, business practices, and legal requirements.
Submitting information through a general website form does not, by itself, create a confidential relationship or nondisclosure obligation. Confidential, proprietary, or embargoed materials should be submitted only through an appropriate process agreed upon with a CDP North representative.
6Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, evaluating projects, supporting customers, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may depend on:
- The nature of the inquiry, project, or business relationship
- The duration and complexity of a packaging, display, manufacturing, or fulfillment project
- Contractual, warranty, tax, accounting, insurance, and legal requirements
- Security, fraud-prevention, and dispute-resolution needs
When information is no longer reasonably required, we may delete, anonymize, or securely archive it as permitted by law.
7Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Use care when transmitting information over the internet and avoid submitting sensitive or confidential information through an unsecured form.
8International Visitors and Data Transfers
CDP North and its primary business operations are located in the United States. Information submitted through the website may be stored or processed in the United States or another country where our affiliates or service providers operate.
Privacy laws in those countries may differ from those in your location. Where required, we use appropriate measures designed to protect personal information transferred across national borders.
9Your Privacy Rights
Depending on your location and subject to applicable exceptions, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a portable copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of targeted advertising or certain forms of data sharing
- Appeal a decision concerning a privacy request
- Lodge a complaint with an appropriate data-protection authority
To submit a request, contact us using the information below. Please describe your request and provide enough information for us to identify relevant records. We may need to verify your identity before completing a request.
Some information may be exempt from a request, including information we must retain for legal, contractual, security, or recordkeeping purposes. We will not unlawfully discriminate against you for exercising an applicable privacy right.
10Marketing Communications
Where we send marketing communications, you may unsubscribe by following the instructions included in the communication or by contacting us.
Even after opting out of marketing messages, we may continue to send non-marketing communications concerning an existing inquiry, quote, proposal, project, order, account, transaction, or business relationship.
11Third-Party Websites
The website may contain links to websites operated by affiliated companies, social networks, vendors, service providers, or other third parties.
CDP North does not control the privacy, security, or content practices of third-party websites. This Privacy Policy does not apply to information collected directly by those third parties. Review the privacy policy of each external website you visit.
12Children’s Privacy
The website is intended for business and professional audiences and is not directed to children under the age of 16.
We do not knowingly collect personal information from children through the website. If you believe a child has submitted personal information to us, please contact us so we can evaluate and, where appropriate, delete it.
13Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, technologies, business practices, or legal obligations.
When the policy is updated, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through the website or another appropriate method.
14Contact Us
For questions concerning this Privacy Policy, our data practices, or a privacy request, contact:
Complete Design & Packaging North
Use the contact form available on the CDP North website or call one of the telephone numbers below.
